Your rights
TrustpilotTrustScore 4.5See the reviewsMissed connection compensation
Connections are where most passengers give up. If your flights were booked as a single journey and you reached your destination at least three hours late, the claim is usually just as strong.
- Compensation
- €250–€600
- Threshold
- 3 hours at final destination
- Governed by
- EU 261 / UK 261
- Our fee
- 20–30%
One booking, one journey
The regulation looks at the whole journey under a single booking, from your first departure to your final destination. If a delay on the first leg makes you miss the second and you land three hours or more late overall, compensation is calculated on the total distance flown.
This is why a short first hop that makes you miss a long-haul connection can be worth €600 rather than €250.
Separate tickets are different
If you booked the two flights separately, you usually have two independent contracts, and a missed connection on the second is not the first airline’s responsibility. The claim has to be aimed at whichever contract was broken.
Who to claim against
The operating carrier of the disrupted flight is the party that owes you. Where the delay began with the first airline but the second had a later departure, the airline that caused the missed connection is normally the one responsible.
In short
- Compensation is €250–€600 per passenger, set by the regulation.
- The trigger is 3 hours at final destination.
- Extraordinary circumstances remove the fixed sum, but never the right to care.
- We work on a no-win, no-fee basis — nothing is owed on an unsuccessful claim.
Common questions
Missed connection — asked and answered
My bags made the connection but I did not. Can I still claim?
The first flight was late and I was rebooked for the next day.
I booked the connection myself on two airlines.
Let us enforce your claim
Our legal experts take it from here — assessing, corresponding and, where needed, going to court. You pay only on success.