Passengers who got what they were owed

“We were told it was a technical fault and the airline refused twice. Flightright took the correspondence over entirely and the €600 came through in about ten weeks. I would not have had the patience to chase it.”

“A four-hour delay on a short hop, and I had assumed there was nothing to claim. The free check told me otherwise. Everything was handled by email and the money was in my account before the spring.”

“The connection was missed in Frankfurt and we arrived nearly a day late. Flightright assessed the whole journey as one booking and the compensation reflected the full distance, not just the first leg.”

“Cancelled with two days’ notice, which I now know is well inside the 14-day rule. The claim was approved without a fight and I was kept informed the whole way.”

“I had tried the airline’s own form twice and heard nothing. Handing it over was a relief, and the fee was only taken once the money actually arrived.”

“The flight departed from Paris, so the regulation applied even though the airline is not European — something I did not know. The check flagged it immediately and the claim held.”