Flightright Index 2026
TrustpilotTrustScore 4.5See the reviewsWhich airlines performed the worst?
We rank the twenty largest European airlines on reliability, payment behaviour and customer satisfaction, so travellers know what to expect — and so airlines know they are being watched.
- Airlines ranked
- 20
- Worst overall
- Aer Lingus
- Categories
- 3
- Scale
- 1–5
Worst overall
Aer Lingus
1.79 / 5
Worst runner-up
Air Europa
1.93 / 5
Worst third
Vueling
2.06 / 5
The full table
Worst first · 1 star lowest, 5 stars best
| Rank | Airline | Overall | Reliability | Payment | Satisfaction |
|---|---|---|---|---|---|
| 1 | Aer Lingus | 1.79 | 2 | 1 | 2.38 |
| 2 | Air Europa | 1.93 | 3 | 1 | 1.78 |
| 3 | Vueling | 2.06 | 3.5 | 1 | 1.69 |
| 4 | KLM | 2.13 | 1.5 | 2.5 | 2.4 |
| 5 | Ryanair | 2.19 | 3 | 1.5 | 2.06 |
| 6 | Wizz Air | 2.23 | 3 | 1.5 | 2.18 |
| 7 | easyJet | 2.27 | 2.5 | 2 | 2.31 |
| 8 | Lufthansa | 2.33 | 1.4 | 3 | 2.48 |
| 9 | SAS | 2.35 | 2 | 3 | 2.05 |
| 10 | Pegasus | 2.36 | 2.5 | 2.5 | 2.09 |
| 11 | Brussels Airlines | 2.46 | 2 | 3 | 2.39 |
| 12 | Air France | 2.47 | 1.5 | 3.5 | 2.41 |
| 13 | SWISS | 2.54 | 2.5 | 2.5 | 2.63 |
| 14 | Iberia | 2.60 | 3 | 2.5 | 2.3 |
| 15 | Norwegian Air Shuttle | 2.63 | 3.5 | 2 | 2.38 |
| 16 | British Airways | 2.64 | 2 | 2.5 | 3.42 |
| 17 | Finnair | 2.70 | 2 | 3 | 3.11 |
| 18 | Air Baltic | 2.76 | 3.5 | 2.5 | 2.29 |
| 19 | Eurowings | 2.81 | 3 | 3 | 2.44 |
| 20 | Austrian | 3.04 | 3.5 | 2.5 | 3.12 |
Illustrative figures for this concept presentation. The live index is published by Flightright each year.
Reliability
We analysed the delay and cancellation figures of the individual airlines to show which are particularly reliable — and which are not.
Payment behaviour
How quickly each airline pays compensation due as a result of flight delays and cancellations.
Customer satisfaction
A survey of how satisfied travellers are with each airline’s service, and how quickly and reliably their concerns were handled.
Disrupted by one of these airlines?
A poor record is not a defence. If your flight was covered, the compensation is owed.
Don’t let a bad airline keep your money
We enforce claims against the biggest carriers in Europe — at our own risk, and only ever for a share of what we recover.