Your rights
TrustpilotTrustScore 4.5See the reviewsAir passenger rights, without the small print
Under Regulation (EC) No 261/2004 and its UK counterpart you are entitled to fixed compensation of €250 to €600 for most serious disruptions — and to care, refunds and replacement travel on top. Here is how each situation works.
- Compensation
- €250–€600
- Trigger
- 3 hours
- Claim window
- up to 3 yrs
- Applies to
- All carriers
Start here
What went wrong with your flight?
Choose the situation that fits. Each page sets out the threshold, the amount and the exceptions in plain language.
Flight delay compensation
If you land three hours or more late at your final destination, you are likely owed between €250 and €600.
Read the explainerFlight cancellation compensation
A flight cancelled at short notice is worth the same fixed sums as a long delay — unless you were told well in advance.
Read the explainerDenied boarding compensation
Turned away at the gate despite a confirmed booking? That is denied boarding, and it carries fixed compensation.
Read the explainerMissed connection compensation
If one booking took you through two flights and you arrived three hours late, the connecting flight counts.
Read the explainerOverbooking compensation
Airlines sell more seats than the aircraft has. When the maths catches up with them, the regulation protects you.
Read the explainerAirline strike compensation
A strike by the airline’s own staff does not excuse it. A strike by air-traffic control usually does.
Read the explainerBad weather and delays
Severe weather really is extraordinary — but it still triggers the airline’s duty to look after you.
Read the explainerLost or delayed luggage
Baggage is covered by the Montreal Convention, not EU 261 — with a limit of about €1,500 per passenger.
Read the explainerEU Regulation 261/2004 explained
The single law that gives air passengers in Europe fixed compensation for disruption — and who it covers.
Read the explainerTicket refund & replacement travel compensation
When a flight is cancelled or long delayed, you get your money back — and the cost of getting there another way.
Read the explainerNo win, no fee
Not sure which one applies to you?
The free check works from your flight details, not from the category. It takes two minutes and tells you what you are owed.
- Assessed against the current rules
- We handle the airline
- Nothing to pay if we lose