Porto — Francisco Sá Carneiro (OPO)

Is a flight from Francisco Sá Carneiro covered?

Yes. Francisco Sá Carneiro is in the EU, EEA or Switzerland, so the regulation applies to every flight departing from it — whichever airline operates it.

What you can claim

The amount is set by the distance of the flight, not the price of the ticket. From Porto, that usually means:

What to do at Francisco Sá Carneiro

• Ask the airline to confirm the reason for the delay or cancellation in writing.
• Keep your boarding passes, tickets and every receipt — for meals, taxis and hotels you had to arrange yourself.
• Insist on the care you are entitled to: meals and drinks in proportion to the wait, two free communications, and accommodation if you are stranded overnight.
• Do not accept a voucher where you are entitled to a cash refund.

How we enforce it

Flightright assesses the claim, corresponds with the airline and — where it refuses — takes the case to court at our own risk. There is nothing to pay unless the claim succeeds.