Airport
London — Heathrow (LHR)
Flights departing Heathrow are covered by Regulation (EC) No 261/2004 whatever the airline, because the airport sits in the United Kingdom. A serious delay, cancellation or overbooking on a flight from here can be worth €250 to €600 per passenger.
- IATA
- LHR
- City
- London
- Covered
- Yes
- Band
- €250–€600
Is a flight from Heathrow covered?
Yes. Heathrow is in the United Kingdom, so the regulation applies to every flight departing from it — whichever airline operates it.
What you can claim
The amount is set by the distance of the flight, not the price of the ticket. From London, that usually means:
| Destination | Distance | Band |
|---|---|---|
| Paris (CDG) | 347 km | €250 |
| Amsterdam (AMS) | 370 km | €250 |
| Frankfurt (FRA) | 654 km | €250 |
| Barcelona (BCN) | 1,148 km | €250 |
| Dubai (DXB) | 5,497 km | €600 |
| New York (JFK) | 5,540 km | €600 |
What to do at Heathrow
- Ask the airline to confirm the reason for the delay or cancellation in writing.
- Keep your boarding passes, tickets and every receipt — for meals, taxis and hotels you had to arrange yourself.
- Insist on the care you are entitled to: meals and drinks in proportion to the wait, two free communications, and accommodation if you are stranded overnight.
- Do not accept a voucher where you are entitled to a cash refund.
How we enforce it
Flightright assesses the claim, corresponds with the airline and — where it refuses — takes the case to court at our own risk. There is nothing to pay unless the claim succeeds.
Flying from London?
Check your entitlement free in two minutes. If we recover nothing, you pay nothing.